Eligibility settings are universal rules that apply to your whole database. Only an admin can change the eligibility settings.

How do I edit the eligibility settings?

  1. Navigate to your account settings.

  2. Select “eligibility settings”.

  3. Make edits and click "Update".

Reduce Overcontacting

  • In this section you can set the maximum number of times a person can be contacted over a period of time.

  • You must type a number in the number box and not text.

  • The time drop down includes day, week, month, year.

Unresponsive Candidates

  • In this section you can determine if you would like unresponsive candidates to receive fewer opportunities to participate in studies.

  • Type in the number of months you would like to exclude from outreach if they do not respond to a set percentage of your outreach.

  • You must type numbers in each box in this section and not text.

Overpolling

  • In this section you can limit the frequency a person can participate in a study. This will increase variety in your participant pools.

  • You must type a number in the number box and not text.

No Shows

  • In this section you can limit potential participants that no-show your sessions. You can temporarily ban someone or block them indefinitely.

  • The time drop down includes 1 month, 2 months, 6 months, 1 year, and indefinitely.

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